Conveying Threats & Consequences

Name Conveying Threats & Consequences
Sources (Egelman, 2009)
Synonyms None
Context In the case of critical warnings, the description text in the warning should at a minimum explain why the user is seeing the warning and what the possible consequences of ignoring the warning are.
Problem Users may ignore the indicator because they do not believe it applies to them.
Solution The indicator should succinctly convey the threat it is representing as well as the potential consequences of ignoring it.
Examples This new SSL warning presents the unsafe option, “ignore this warning”, in very small text and away from the user’s focus of attention so that it is not immediately obvious how to dismiss the warningExample Source: (Egelman, 2009)
Implementation The wording to describe threat details, consequences, and how to mitigate those consequences should be written succinctly without using jargon. This text should appear between the heading and options of the warning to increase the likelihood that it will be read.
Consequences If users notice the indicator, but do not understand why it is appearing, they may be unwilling to follow the indicator’s suggestions. Likewise, if users notice the indicator, understand the indicator, understand the actions that the indicator wants them to take, and believe the indicator, they still may not take those actions because they may not believe that the consequences apply to them.
Dependencies None
Relationships [Attractive Options]
[Immediate Notifications]
[Active Warnings]
[Warn When Unsafe]
[General Notifications About Security]
[Immediate Options]
[Separating Content]
Principles [Clarity]
Guidelines [Warning Design Guidelines (Item 1)]
[Guidelines used to redesign warnings (Item 2)]
Check lists None
Use cases None
Tags Conveying Threats & Consequences, Warnings
Log history [12/21/2015]: Added to repository

References

Egelman, S., 2009. Trust me: Design patterns for constructing trustworthy trust indicators. ProQuest.