Failing Safely

Name Failing Safely
Sources (Egelman, 2009)
Synonyms None
Context The recommended action should be made apparent as soon as the warning loads, and before the user is expected to read any of the other warning text.
Problem If a user does not attempt to comprehend a warning and instead opts to take whatever action he or she believes will simply dismiss the warning, the warning will not serve its purpose.
Solution This can be prevented by designing warnings such that if the user does not comprehend the recommended action, the warning performs a safe default action. Likewise, the default option should be the most prominent one so that it is obvious what the user should do.
Examples The active phishing warning solves this problem by making the recommended option appear more prominent than the riskier alternative.Example Source: (Egelman, 2009)
Implementation The recommended action should be the most prominent of all the possible choices presented to the user. This can occur through the use of colors (e.g. the recommended action is colored green, whereas all the others are colored black or red), text size (e.g. the recommended action appears bigger than the other choices), affordances (e.g. clicking a familiar icon results in the recommended action), etc.
Consequences If a user has no interest in learning why a warning was presented, he or she may attempt to execute the quickest action to dismiss the warning, thereby continuing the primary task. If the recommended action appears to the user as the quickest way of responding to the warning, he or she will likely take this action.
Dependencies None
Relationships [Attractive Options]
[Active Warnings]
[General Notifications About Security]
[Immediate Options]
[Providing Recommendations]
Principles [Understandability]
Guidelines None
Check lists None
Use cases None
Tags Failing Safely, Attractive Options, Active Warnings, Warnings, Notifications, Fail Safety, Fault Tolerance
Log history [12/21/2015]: Added to repository

References

Egelman, S., 2009. Trust me: Design patterns for constructing trustworthy trust indicators. ProQuest.