Providing Recommendations

Name Providing Recommendations
Sources (Egelman, 2009)
Synonyms None
Context When a danger has been detected, the user should be presented with a clear recommendation on how to safely proceed, as well as a list of other possible actions.
Problem Many warnings fail, not because users did not understand what the dangers were, but because the warnings did not present clear suggestions on how to avoid those dangers.
Solution Warning messages must provide the user with a suggested course of action and instructions on how to pursue that course of action.
Examples The warning on the right, from IE8, appears when a user visits a suspected phishing website. The recommended option is annotated with a green icon and is larger than the option that is not recommended. Source: (Egelman, 2009)
Implementation The recommended action should be more prominent than all other options. Thus, if a user elects to disregard the detailed description found in the body text and skip to the options, it will be easy to understand what the recommended action is. The available options should be designed such that it is trivial to distinguish the recommended option from the other available options.
Consequences In many cases, users will read the title of a warning message and then skip to the available options. If no options are available, the user will likely make an uninformed decision (e.g. ignoring the warning because no recommendations have been presented).
Dependencies None
Relationships [Suggestive Dialogues]
[Attractive Options]
[Noticiable Contextual Indicators]
Principles [Path of Least Resistance]
Guidelines [Warning Design Guidelines (Item 2)]
Check lists None
Use cases None
Tags Providing Recommendations, Suggestive dialogues, Attractive Options, Noticiable Contextual Indicators, Learnability, Fail Safety
Log history [12/21/2015]: Added to repository

References

Egelman, S., 2009. Trust me: Design patterns for constructing trustworthy trust indicators. ProQuest.