Patterns are based on scientific sources.
Name | Providing Recommendations |
Sources | (Egelman, 2009) |
Synonyms | None |
Context | When a danger has been detected, the user should be presented with a clear recommendation on how to safely proceed, as well as a list of other possible actions. |
Problem | Many warnings fail, not because users did not understand what the dangers were, but because the warnings did not present clear suggestions on how to avoid those dangers. |
Solution | Warning messages must provide the user with a suggested course of action and instructions on how to pursue that course of action. |
Examples | Source: (Egelman, 2009) |
Implementation | The recommended action should be more prominent than all other options. Thus, if a user elects to disregard the detailed description found in the body text and skip to the options, it will be easy to understand what the recommended action is. The available options should be designed such that it is trivial to distinguish the recommended option from the other available options. |
Consequences | In many cases, users will read the title of a warning message and then skip to the available options. If no options are available, the user will likely make an uninformed decision (e.g. ignoring the warning because no recommendations have been presented). |
Dependencies | None |
Relationships | [Suggestive Dialogues] [Attractive Options] [Noticiable Contextual Indicators] |
Principles | [Path of Least Resistance] |
Guidelines | [Warning Design Guidelines (Item 2)] |
Check lists | None |
Use cases | None |
Tags | Providing Recommendations, Suggestive dialogues, Attractive Options, Noticiable Contextual Indicators, Learnability, Fail Safety |
Log history | [12/21/2015]: Added to repository |
Egelman, S., 2009. Trust me: Design patterns for constructing trustworthy trust indicators. ProQuest.