Separating Content

Name Separating Content
Sources (Egelman, 2009)
Synonyms None
Context When a critical warning is displayed, the website should be distorted or hidden. When contextual indicators are used to make trust decisions about which website to visit, the indicators should be presented before the user views the content of the website that was chosen.
Problem Users often let the “look and feel” of the website determine their level of trust, often to the detriment of unbiased trust indicators.
Solution Indicators should distort or not display the destination website such that the look and feel are not taken into account when the user is asked to make a trust decision.
Examples None
Implementation In cases where a critical warning is about to be displayed, distort or hide the original website such that the user’s focus is on the warning message. In cases where a contextual indicator is to be displayed, display it before the content of the website that it represents. For instance, this can be accomplished by annotating hyperlinks or by providing popups during mouse-overs.
Consequences When a website is presented alongside a trust indicator, the user may use the look and feel of the website to determine the veracity of the trust indicator. Since many users are unaware of how easy it is to design professionally looking fraudulent websites, they may take the design quality into account when choosing to ignore a warning or contextual indicator.
Dependencies None
Relationships [Active Warnings]
[Warn When Unsafe]
[Noticable Contextual Indicators]
Principles [Indentifiablity]
[Clarity]
[Trusted Path]
Guidelines None
Check lists None
Use cases None
Tags Separating Content, Active Warnings, Noticable Contextual Indicators, Fail Safety
Log history [12/21/2015]: Added to repository

References

Egelman, S., 2009. Trust me: Design patterns for constructing trustworthy trust indicators. ProQuest.